Upon arrival, we were immediately greeted by concierge and brought up to the lobby, which was one elevator ride up. I had initially thought that this was one floor up, but turns out the lobby is actually located on the 3rd floor. The 3rd floor also boasts The Living Room, a bar, as well as The Back Room, their signature farm-to-table restaurant, which will open later this month.
We were greeted warmly and check-in was smooth. The front desk host was kind enough to upgrade us to a Park King Suite, most probably due to my friend Brandon being a Diamond member, and also being on our reservation, but it also could have been the fact that I had emailed the General Manager a month beforehand letting him know about the surprise birthday trip. Regardless, we were very thankful for the upgrade!
The Park Hyatt New York’s building, space, and design is both chic and modern. There is a lot of wood, marble, and darker undertones. The hotel website states that the hotel was designed by world-renowed architect, Christian de Portzamparc, with suites desiged by famed designer Yabu Pushelberg! I don’t know who those guys are, but entering into the hotel definitely gives you a feeling of rich fullness and luxury.
The hotel is located on West 57th Street, which is very conveniently located to a lot of New York City landmarks - Carnegie Hall is literally right across the street; the southern end of Central Park is 2 streets over on 59th street; and Time Square, Top of the Rock, and Radio City Music Hall, MOMA are all just a short walk away.
When our front desk representative told us that our room was upgraded, she called the room a “mini-bar suite”. Our room was room 2003, situated on the 20th floor, facing 58th street.
Walking in, there is a small foyer area, and to the immediate right is a half-bath, with sink and toilet. To the immediate left is the living area, resplendent with floor to ceiling windows showcasing the amazing panoramic view of neighboring buildings and Central Park peeking through between them. The living area is well appointed with a couch, coffee table, two single arm-chairs, and a desk area with hotel information and room service menus. The desk area also had an entertainment console, where you could plug and play A/V equipment, as well as USB plugs for charging your devices. There were also Park Hyatt post cards, already stamped, for you to send greetings to your friends, family, and loved ones. I especially enjoyed this touch, as getting the daily mail is one of my favorite activities!
Since this was a “mini-bar” suite, a mini-bar was available. However, we did not partake in consuming anything from the mini-bar due to the price. If you really wanted to live it up, a bottle of $180 Krug is available!
My only gripe about the living area was the TV/entertainment system. It is a decent sized TV, with good surround sound speaker systems, however the software/menu was super confusing to use and not user friendly at all. I was trying to figure out a way to play music, especially since an iPad is available with streaming music, but couldn’t get it to work. I suppose I could have called the front desk, but I didn’t want to spend too much time on it. Anyways, the wife enjoyed eating and watching “Talladega Nights” while laughing with her mouth full.
The bedroom included a king sized bed, another TV, a very comfortable leather reading chair, and bedside tables that had reading material as well as ample outlets for charging your phones and other devices. My absolute favorite part of the bedroom was the lighting and curtain controls at the headboard. I could control all the lighting throughout the suite from this one spot, as well as open/close the power blackout curtains and drapes in the room. The two entrances into the bedroom also have sliding doors to allow for more privacy. So if you’re like us, and often travel with a child, this suite is the perfect setup for you to place a travel crib in the living room area, while still allowing you free roam in the bedroom!
The bathroom. THE. BATHROOM. Was definitely the highlight of the room. It boasts double vanity sinks, a soak tub, shower with both rain and hand-held shower options, in mirror television, heated flooring, and a heated bidet toilet seat! I don’t know if you heard me the first time… HEATED FLOORS AND TOILET SEAT! They were so amazing! It’s one of those things you don’t know you need until you don’t have it, and they were the first things I missed about the room when we got home, woke up the next morning, walked onto our cold tiled floors and sat down on our cold toilet seat! HA! Housekeeping also kept a steady refresh supply of Le Labo Tubereuse products coming.
We ordered room service after our first night’s stay, and it was absolutely delightful. Had we not had such an early morning flight the next morning, we probably would have ordered in again.
We ordered the following items: Mixed berry smoothie, hot chocolate, a mocha, trio of pastry, brioche French toast, Maine lobster egg white scramble, a bowl of mixed berries, house made granola parfait, and a side of bacon. Everything was sumptuous and delectable!
The resort has a fitness center, spa, and swimming pool located on the 25th floor. We did not use the fitness center or purchase any spa services, however we did take a quick dip in the hot tub. There were plenty of lounge chairs surrounding the pool and hot tub area, and available water for refreshment and magazines for you to browse through. Oh, and there is a sauna available for use as well!
I had also emailed about bike rentals to bike through Central Park, and Park Hyatt provides a complimentary 2-hour bike tour with a bicycle rental company across the street. Because of the rainy weather, we unfortunately were unable to take advantage of this wonderful offer!
There is no doubt that a hotel of Park Hyatt caliber puts in painstaking thought and time into the details of every aspect of its function – from initial impression to upkeep of aesthetics, from check-in process to check-out, etc. However, the underlying theme to all of these details is the staff.
The Park Hyatt New York does SO incredibly well in this aspect. They have done such an amazing job hiring their people. When you hire the right people – who love what they do and aspire to promote your hotel’s mission – this carries directly over into the standard of service provided to guests, and was evident from every staff we encountered. Everyone – from those at the front door, to front desk, to concierge, to room service attendants, to housekeeping – were all super friendly and down-to-earth. This may not seem like that exceptional of a quality, but the fact that every single one of the staff was affable, extremely genuine, and respectful without appearing stand-offish, was something that really stood out to us. For hotels like the Park Hyatt, where rooms cost anywhere from $500-$1,000+/night, the lack of pretentiousness and air of expectation for their guests to be a certain way was refreshing.
I do have one laughable story to share about the service though. During our stay, we had ordered in several times. On one of these order deliveries, the deliveryman could not find the drop-off service entrance door. When he finally located it, I could hear the woman receiving the food saying loudly and enthusiastically, “No more food… no more food!” I guess we were ordering too much food. :P Which brings me to the next tip: if you are staying at the Park Hyatt New York and will be ordering delivery, the address for all guest deliveries is: 168 West 58th.